Refund Policy

1. Introduction
Thank you for shopping at TM-magnets. We are committed to providing high-quality products and services. If you are not entirely satisfied with your purchase, we are here to help.

2. Right to Cancel
Under EU and Republic of Ireland consumer laws, you have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you receive your goods.

3. To Exercise the Right to Cancel
To exercise the right to cancel, you must inform us of your decision to cancel the order by a clear statement (e.g., a letter sent by post or email) before the cancellation period has expired. You can contact us at:

Email: contact@tmmagnets.com

4. Returning Goods
Please do not send the product back before you have contacted us and received our authorization and return address. You should send back the goods or hand them over to us at the provided address without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation. The deadline is met if you send back the goods before the period of 14 days has expired.

5. Condition of Returned Goods
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You will also need to provide the receipt or proof of purchase.

6. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 14 business days after we receive the returned product.

7. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Exceptions
Some goods are exempt from being returned. Perishable goods, custom products, and goods that have been used or altered cannot be returned.

9. Contact Us
If you have any questions about our Refund Policy, please contact us:

Email: contact@tmmagnets.com